Refund policy

🔄 14-Day Returns Policy

At CoZzz, we believe in mindful purchases and conscious consumption — but if something’s not quite right, we’ve got you.

We offer returns on eligible items within 14 days of delivery. Simply reach out and we’ll guide you through the process.

✅ What Can Be Returned?

We accept returns on the following items if they are unused, unwashed, and in original packaging:

• Reversible linen bedding (duvet covers, sheets, pillowcases)

• Silk products (pillowcases, eye masks, scrunchies)

• Sleepwear & pyjamas (unworn, with tags attached)

• Sleep essentials (candles, balms, sprays, masks*) in unopened, sealed condition

• Gift items and accessories unless marked as final sale

* For hygiene reasons, face masks must remain sealed to be eligible.

❌ What Can’t Be Returned?

We do not accept returns on:

• Used, washed, or out-of-packaging bedding, silk, or sleepwear

• Opened skincare or wellness products (e.g. sprays, balms, overnight masks)

• Items purchased using discount codes, storewide promotions, or sale prices

• Custom, limited-run, or final sale items

• Gift cards

📦 Return Conditions & Inspection

All returns are carefully inspected upon arrival at our studio. Items must be in resellable condition (free from marks, scents, wear, etc).
We reserve the right to refuse returns that don’t meet these standards.

• Return postage is at the buyer’s expense

• Original shipping fees are non-refundable

• Approved returns will receive a refund or store credit, depending on the circumstance

⏳ A Note on Pre-Orders

If your item was purchased as part of a pre-order, our 24-hour cancellation window applies first.
Once your item arrives, it then falls under the standard 14-day return eligibility (if applicable).

🤍 We’re Here to Help

If you’re unsure whether your item qualifies, please email us at hello@cozzz.com.au before sending it back. I'm a single person team with a  big heart, and I'm always here to help.